Your right to return a product

  • If you, the customer, are unhappy with any product you have purchased from us through our online shop, for personal use and not for resale, you may return it to us in its original condition within two weeks by giving us a written notice of withdrawal by email or fax.
  • You will be responsible for and will pay the cost of returning the products to us. The product will be returned at your risk.
  • If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund you the postage costs.
  • This right to return a product is not applicable to sealed software products, CD's, DVD's or any other unsealed data carriers.
  • For returning a product, you shall use a safe package, if possible the original transport packaging.
  • To return an item, you can get in contact with us online right here to receive a return address and to confirm the return procedure.
  • For returning items within the European Union, the address is: PhotoProShop / Hinter Gärten 2  /  D-78187 Geisingen  /  Germany
  • For returning the shipment, you should use the most favourable method, e.g. standard postal parcel.
  • If, for some reason the product can no longer be returned via standard postal parcel, you should get in touch with us either online right here or via fax: +49-7704-9239-566 and request that an arrangement is made.
  • Should you decide that you want to return a product you have bought in our Online Shop, you must send us a fax to +49-7704-9239-566 or Contact us online right here including the full product name, the invoice or delivery number and your customer number within the mentioned period above.
  • If a used or defect product is returned to us, we reserve us the right to demand compensation for loss of value and for time of use of product.