Shipping & payment conditions

Shipping

Shipping Costs:
To calculate the shipping costs manually is hard, because they calculate on size, weight, value and destination of the shipment.

Please be so kind and put the items you would like to buy in the shopping cart and enter your shipping address - the shipping costs will be displayed then (of course before you actually order).


Shipping within Germany:
Free shipping on all orders over 20 EUR.
Orders valued over 20 EUR will automatically receive Free Shipping.
We will send your package via DHL or Deutsche Post depending on the weight of your package.

If you want to track your DHL Shipment please use DHL Tracking


Shipping International:
Orders from customers outside Germany are mainly delivered via FedEx Economy & FedEx Express. We will provide a tracking no. for your delivery. Very light packages will be delivered through DHL. Please note that PhotoProShop does not process web orders from Friday evening to Sunday evening.

If you want to track your FedEx Shipment please use FedEx Tracking.

To calculate the shipping costs manually is hard, because they calculate on size, weight, value and destination of the shipment.

Please be so kind and put the items you would like to buy in the shopping cart and enter your shipping address - the shipping costs will be displayed then (of course before you actually order).


Tracking of FedEx shipment:
If you want to track your FedEx Shipment please use FedEx Tracking.
If you have any other requests or questions, please feel free to contact us at:

sales@photoproshop.com

Please provide detailed information. Do not forget to note your order ID (if available).

Payment

Credit Card
We accept VISA or Mastercard
We accept VISA and Mastercard in our European Shop. We cannot process virtual American Express, JCB, Diner's Club or Discover Cards.

PayPal:
PayPal payments are easy and fast.

Payment via bank transfer:

Please transfer the net amount to our bank account, we will ship the order as soon as we have received your payment.

Bank Account No.
PhotoProShop.
Account/Konto: 151029769
Bank Code/BLZ: 69450065
Sparkasse Schwarzwald Baar
BIC:SOLADES1VSS
IBAN:DE126945006501510297 69


Special Orders:

If you are searching for special gear or equipment, please feel free to contact us at:

sales@photoproshop.com

Please send us all information about the product : manufacturer, product description and your camera equipment.


Change/ Cancel order:

How Do I Change My Order?

Your requests to change or cancel your orders will be processed during our next open business day.

You can change your order by calling our Telephone Number (see bottom of Photo Pro Shop frontpage or by Email contact.

How Do I Cancel My Order?

You can cancel your order (if not shipped and within the 14days return policy) by calling our Telephone Number (see bottom of Photo Pro Shop frontpage or by Email contact.

Contact Us:

If FAQ´s-Area did not answer your question, please feel free to contact us at:

sales@photoproshop.com

Please provide detailed information. Do not forget to note your order ID (if available).

Thank you!