Shipping Costs:
To calculate the shipping costs manually is hard, because they calculate on size, weight, value and destination of the shipment.
Please be so kind and put the items you would like to buy in the shopping cart and enter your shipping address - the shipping costs will be displayed then (of course before you actually order).
Shipping within Germany:
Free shipping on all orders over 20 EUR.
Orders valued over 20 EUR will automatically receive Free Shipping.
We will send your package via DHL or Deutsche Post depending on the weight of your package.
If you want to track your DHL Shipment please useDHL Tracking
Shipping International:
Orders from customers outside Germany are mainly delivered via FedEx Economy & FedEx Express. We will provide a tracking no. for your delivery. Very light packages will be delivered through DHL. Please note that PhotoProShop does not process web orders from Friday evening to Sunday evening.
If you want to track your FedEx Shipment please useFedEx Tracking.
To calculate the shipping costs manually is hard, because they calculate on size, weight, value and destination of the shipment.
Please be so kind and put the items you would like to buy in the shopping cart and enter your shipping address - the shipping costs will be displayed then (of course before you actually order).
Tracking of FedEx shipment:
If you want to track your FedEx Shipment please use FedEx Tracking.
If you have any other requests or questions, please feel free to contact us at:
sales@photoproshop.com
Please provide detailed information. Do not forget to note your order ID (if available).
Payment
Credit Card
We accept VISA or Mastercard
We accept VISA and Mastercard in our European Shop. We cannot process virtual American Express, JCB, Diner's Club or Discover Cards.
If you have problems paying,please read our Credit Card FAQ
PayPal:
PayPal payments are easy and fast.
Payment via bank transfer:
Please transfer the net amount to our bank account, we will ship the order as soon as we have received your payment.
Bank Account No.
PhotoProShop.
Account/Konto: 151029769
Bank Code/BLZ: 69450065
Sparkasse Schwarzwald Baar
BIC:SOLADES1VSS
IBAN:DE126945006501510297 69
Special Orders:
If you are searching for special gear or equipment, please feel free to contact us at:
sales@photoproshop.com
Please send us all information about the product : manufacturer, product description and your camera equipment.
Change/ Cancel order:
How Do I Change My Order?
Your requests to change or cancel your orders will be processed during our next open business day.
You can change your order by calling our Telephone Number (see bottom of Photo Pro Shop frontpage or by filling out the Change Order Online Form.
How Do I Cancel My Order?
You can cancel your order (if not shipped and within the 14days return policy) by calling our Telephone Number (see bottom of Photo Pro Shop frontpage or by filling out the Cancel Order Online Form.
Contact Us:
If FAQ´s-Area did not answer your question, please feel free to contact us at:
sales@photoproshop.com
Please provide detailed information. Do not forget to note your order ID (if available).
Thank you!
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer various payment options.
The payment methods are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. Further information and Klarna's user terms for Germany you can find here and for Austria here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement for Germany/Austria.