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Problem with paying?
If you have a problem paying with your credit card in our online
shop, please read on. Our secure online shop uses a modern
online payment backend and clearing company. If it seems like
the browsers hangs on you, taking a long time to load after you
have entered your credit card number, please be patient.
If one of the following error messages are shown: "There has been an error processing your credit card - Please check your credit card details!"
or "I do not know what kind of card this is (starts with 4XXX)"
Please check this:
Make sure you are using VISA or Mastercard
We accept VISA and Mastercard in the Euro Shop
Sorry, but we cannot process Amex, virtual VISA, JCB, Diners Club or Discover Cards.
Enter the verification number
You must enter the verification number or your payment cannot be
If you wonder what the "credit card verification number" is all
about, you can read more about it here.
Other known issues
If all of this did not help, please contact us and we will help
We can also process credit cards by phone:
USA: (504) 264-2698